[cPanel-News] 7/19/2008 - cPanel Staffing Improvements

[Eric Gregory]

We are proud to announce that starting Monday July 21, 2008, we will  
be extending our customer service hours to 7am-7pm EST.  customer  
service representatives will be standing by during those hours to  
answer questions about your account and help tackle any issues that  
you may experience.  As we continue our efforts to provide a high  
quality of service, software and support, we feel this change will  
make it easier for us to deliver.

As always, our technical analysts are standing by 24 hours a day, 7  
days a week, 365 days a year to help with installations, troubleshoot  
issues and ensure you have a great experience with our software.

cPanel has also recently hired more staff in the past several weeks to  
further improve our software and ultimately help our customers to have  
profitable hosting operations.  We have added an additional customer  
service representative to help field calls from our customers.  We  
have also added two new technical writers to work on updating and  
streamlining our documentation.  Another technical support  
representative has been brought on staff to help our customers  
overcome any technical issues they may face.  On the cPanel Server  
Suite side of things we have added two new Windows C++ developers.   
Also, in an effort to maintain a high level of efficiency and  
functionality in our software we have also added another staff member  
to our quality assurance department.  Quality assurance works on  
finding deficiencies in our software and bringing them to the  
attention of our development team for resolution.

As cPanel continues to grow we will continue to add new staff to  
ensure the smooth operation of our business and software.  The  
ultimate goal is, as always, to provide our customers with the right  
products at the right time so their businesses can grow.